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At Sparkrena Limited , ("we", "our" or "Tutotstadia") are dedicated to safeguarding the privacy of everyone who visits our website (tutorstadia.com) or uses our services through any mobile application.
We retain the authority to alter this notification at any time by publishing any revisions on our Website, without prior notification.
The entire website is protected by the HTTPS protocol, ensuring that all pages are encrypted during navigation.
Tutorstadia does not store any bank card information, with the exception of the final four digits.
Tutorstadia does not engage in the sale or rental of any data or information belonging to its members.
1. General
This document outlines our approach to handling the personal information we collect from you, as well as the data you provide to us. We encourage you to carefully review this policy to gain a clear understanding of our methods for processing your personal information.
2. Information We Collect
The data that we may collect and handle includes:
2.1. Data that you submit to us directly.
When you utilise our Platforms, it is mandatory for you to provide us with information, which may include Personal Data that could potentially identify you. This is especially true when you complete forms, such as the registration form, when you communicate with another member of Tutorstadia, when you contact us via phone, email, or other methods of communication, or when you report an issue to us.
3. In what ways do we use the data that we collect?
3.1. We will send you details regarding our services, including confirmation of lesson bookings, through various communication channels such as email, SMS, or any other applicable means. This activity is essential for fulfilling our contractual obligations to you and/or with your approval.
3.2. Collect your payments. This procedure is essential to fulfill our individual contractual duties.
3.3. We enable you to customise your profile on our Platforms, and we perform this activity with your permission.
3.4. By allowing you to communicate and engage with other members of our community, we are fulfilling our contractual obligations.
3.5. We will provide you with access and enable you to communicate with our member relations service.
3.6. Make sure you follow the relevant laws and our terms and conditions. If you violate these terms, we have the right to suspend your account on our platforms.
3.7. We may transmit marketing, advertising, and promotional communications and details pertaining to the use of our services, booking procedures, or recommend and provide advice on products or services that may be relevant to you, in conformity with applicable legal regulations and with your consent if mandated by law. Additionally, we might utilise your information to send you ads that may appeal to you on social media platforms or third-party websites.
3.8. To inform you regarding any modifications made to our services.
3.9. Assist us in upholding a secure and wholesome setting across our Platforms.
4.0. Assess how successful our advertising messages are in reaching our members and modify them accordingly.
4.0. How long your data will be kept.
4.1. Unless you request for their removal through the email address support@tutorstadia.com, your data will be stored securely and permanently.
4.2. Who receives the information we gather and for what reason do we transmit it to them?
4.3 When you use our services, certain details about you are shared with other members of our community either through your public profile or during the booking process.
4.4. You have two options to delete your account on Tutorstadia. Firstly, you can do it yourself directly from your dashboard in the profile section. Alternatively, you can send an email to support@tutorstadia.com, and one of our team members will delete your account for you. It's worth noting that we don't keep any data from deleted accounts in our backend system.
5.0. What are your rights over your personal data?
5.1. You are entitled to obtain a copy of your Personal Data that we hold ("right to access").
5.2. You have the option to ask for the deletion of your Personal Data and the correction of any incorrect or outdated Personal Data ("right to be forgotten and right to rectify") by sending an email to us at hello@tutorstadia.com.
5.3. You have the right to raise an objection at any given time if the reason is related to your specific circumstances. Which is known as the "right to oppose".
5.4. You are entitled to exercise your "right to limitation" by restricting the processing of your Personal Data.
6.0. Ensuring the secrecy of your password is of utmost importance.
It is your responsibility to ensure that the password you have selected to access your account on our Platforms remains confidential. You agree to maintain the secrecy of this password and refrain from sharing it with anyone.
7.0. Alteration to our privacy policy
Our privacy policy is subject to change, and we will notify you and/or ask for your permission as needed. We recommend checking this page frequently to stay up to date with any modifications or revisions to our privacy policy.
8.0. Inquiries and Complaints
If you have any inquiries about this privacy policy or any requests regarding your personal information, please feel free to reach out to us at: support@tutorstadia.com